Shipping and return policies for duploc.com
- Return Policy
duploc.com is an independent online platform based in Belgium. For progressing your order we work together with a third party company based in The United Kingdom. By using our webshop you agree with the terms and conditions below.
As you place an order via our webshop, we automatically pass your name, your address and the specific order details to the third party company. They progress and ship your order directly to the given address. You can expect your order to arrive within 10 days depending on what country we're shipping to. It's the consumer's responsability to give up a correct and complete address when they place an order.
If due to the consumer's negligence regarding the submittal of his address, the package gets lost, we will not re-send the order or offer any refund.
If due to the consumer's negligence regarding the submittal of his address, the package doesn't arrive and eventually returns to the third party company, we will re-send the package only if the consumer pays the shipping costs again.